Booking Conditions and Code of Conduct

You have made a reservation at any of the Nordic Campings facilities (note that 18 years limit
valid for booking)

Who is responsible for the rental?
Nordic Camping & Resort, corp. ID no.: 556618-9873
Erik Dahlbergsallén 15, 115 20 Stockholm, Sweden.

Keep in mind:
Nordic Camping & Resort is a holiday facility, where you as a guest must be 18 years old without staying together with a guardian. All accommodation is for leisure purposes.
In order to rent a cabin/camp site, you need to indicate the correct personal information and valid residential address.

Cottages: The cabin is available between 3:00 pm on your day of arrival and until 12:00 pm on your day of departure. Bed linens, towels and final clean-up are not included in the rental price unless otherwise agreed.

Camping: The site is available between 3:00 pm on your day of arrival and until 12:00 pm on your day of departure.

Booking fee: Upon booking of cabin/camp site via receptionist, e-mail or telephone, a booking fee of SEK 95 is charged, unless some other agreement is made. Nordic Camping & Report charges no booking fees for on-line bookings.

When does the booking become binding?

Once you have received the booking confirmation, as well as the booking regulations and have paid all or part of your reservation.

 

When shall the booking be paid?
On-line booking
The booking can be paid in whole or in part at the time of booking on our web page via credit card or bank debit card.
You can pay the entire sum immediately or choose to pay at least 10% (minimum of SEK 250) if the booking is more than 30 days prior to your arrival. If you choose to make a partial payment, the remaining amount shall be paid by no later than 30 days prior to arrival. If the booking is made less than 30 days prior to arrival, the entire amount is due immediately.

Telephone booking
When booking by telephone, the following payment terms apply:
Booking more than 30 days prior to arrival: – 10% shall be paid within 10 days. Remaining amounts shall be paid by no more than 30 days prior to arrival.
Booking less than 30 days prior to arrival: – 100% is to be paid immediately; you receive a payment link in your confirmation e-mail from us.

What happens if I do not pay?
If you do not pay for your booking in time, we will cancel your booking and a cancellation confirmation shall be issued.

What if I want to change my booking?
If when first booking you choose the Flex pricing alternative, you have an opportunity to change your booking until 3 pm on the day prior to arrival. If you have not chosen the Flex alternative, you will not be able to change your booking afterwards.

What if I cancel without having the Flex pricing alternative?
You may cancel verbally, via telephone or by e-mail. We then send you a cancellation confirmation to you in writing. Since you did not choose the Flex pricing alternative, we retain 100% of the rental sum.

What if I cancel with the Flex pricing alternative?
Upon booking, you may choose the Flex pricing alternative. With this pricing alternative, you can cancel up until 3 pm on the date prior to your arrived and have your entire booking fee refunded, minus an administrative fee of SEK 95.

What if I want to interrupt my stay?
If you have begun your stay and for some reason you need to cut it short, no money is refunded if you chose the Basic pricing alternative. If you have chosen the Flex pricing alternative, you have the means to cancel upcoming dates up until 3 pm for each following day.

What are my rights?
If we do not provide the cabin / camp site in the promised condition and do not manage to offer you another comparable cabin / camp site, you are entitled to cancel the rental contract. In that case, your entire rental cost is refunded. You may also request that we compensate you by means of lowering your rent.

If you have any complaints, these should be forwarded to us as soon as possible. We should be notified of any faults you may discover so that we can have an opportunity to correct it.

What are my responsibilities?
You are responsible for your cabin/camp site during your stay. You shall care for the cabin / camp site well and follow the facility’s rules of conduct and instructions that apply.
You are personally responsible for any damage to the cabin / camp site.
You must not let more people spend the night in the cabin / camp site than those indicated in the booking.
You are responsible for all keys and barrier-access cards to the cabin / camp site being returned.
If the cabin is left unclean, you will be charged the costs of any subsequent cleaning.

Can the contract cease to be valid?
The contract becomes null and void with immediate effect if
– you or someone in your party behaves in a disturbing manner
– you or someone in your party causes damage
– the cabin / camp site is used for a purpose for which it is not intended.
If the contract is voided due to the above reasons, you and your party must leave the cabin / camp site, and you are not entitled to any refund.

 

What happens if we have a dispute?
Contact us if you have any complains or if anything is not clear. Keep in mind that your opportunities to be made whole diminish if you delay in contacting us. If you have a dispute with us, you can turn to the consumer advice officer in your municipality or to the National Board for Consumer Complaints.

Booking

+46 (0) 771-101 200

Opening hours – central booking

Mon – fri: 09:00 – 20:00
Saturday: 11:00-19:00
Sunday:
11:00-19:00

Book online and save 95:- SEK