Booking Conditions and Code of Conduct

Who is responsible for the rental?

Nordic Camping & Resort, corp. ID no.: 556618-9873
Erik Dahlbergsallén 15, 115 20 Stockholm, Sweden.
Keep in mind:

Nordic Camping & Resort is a holiday facility, where you as a guest must be 18 years old without staying together with a guardian. All accommodation is for leisure purposes.

In order to rent a cabin/camp site, you need to indicate the correct personal information and valid residential address.

Cottages: The cabin is available between 3:00 pm on your day of arrival and until 12:00 pm on your day of departure. Bed linens, towels and final clean-up are not included in the rental price unless otherwise agreed.

Camping: The site is available between 3:00 pm on your day of arrival and until 12:00 pm on your day of departure.

Booking fee: Upon booking of cabin/camp site via receptionist, e-mail or telephone, a booking fee of SEK 100 is charged, unless some other agreement is made. Nordic Camping & Report charges no booking fees for on-line bookings.

When does the booking become binding?

Once you have received the booking confirmation, as well as the booking regulations and have paid all or part of your reservation.

 

Payment options

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United KingdomGermanySwedenNorwayDenmarkFinlandAustria and the Netherlands.
  • Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United KingdomGermanySwedenNorwayDenmark and Finland.
  • Direct banking: Available in Germany, Austria and the Netherlands. Your account will be debited directly after placement of your order.
  • Direct Debit: Available in Germany, Sweden, Austria and the Netherlands. Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
  • Card Payments: The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicate​d.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

What if I want to change my booking?

If when first booking you choose the Flex pricing alternative, you have an opportunity to change your booking until 3 pm on the day prior to arrival. If you have not chosen the Flex alternative, you will not be able to change your booking afterwards.

What if I cancel without having the Flex pricing alternative?

You may cancel verbally, via telephone or by e-mail. We then send you a cancellation confirmation to you in writing. Since you did not choose the Flex pricing alternative, we retain 100% of the rental sum.

What if I cancel with the Flex pricing alternative?

Upon booking, you may choose the Flex pricing alternative. With this pricing alternative, you can cancel up until 3 pm on the date prior to your arrived and have your entire booking fee refunded, minus an administrative fee of SEK 95.

What if I want to interrupt my stay?

If you have begunyour stay and for some reason have to cancel, no money will be refunded regardless of whether you booked Flex or Bas.

What are my rights?

If we do not provide the cabin / camp site in the promised condition and do not manage to offer you another comparable cabin / camp site, you are entitled to cancel the rental contract. In that case, your entire rental cost is refunded. You may also request that we compensate you by means of lowering your rent.

If you have any complaints, these should be forwarded to us as soon as possible. We should be notified of any faults you may discover so that we can have an opportunity to correct it.

What are my responsibilities?

You are responsible for your cabin/camp site during your stay. You shall care for the cabin / camp site well and follow the facility’s rules of conduct and instructions that apply.

You are personally responsible for any damage to the cabin / camp site.

You must not let more people spend the night in the cabin / camp site than those indicated in the booking.

You are responsible for all keys and barrier-access cards to the cabin / camp site being returned.

If the cabin is left unclean, you will be charged the costs of any subsequent cleaning.

Can the contract cease to be valid?

The contract becomes null and void with immediate effect if

– you or someone in your party behaves in a disturbing manner

– you or someone in your party causes damage

– the cabin / camp site is used for a purpose for which it is not intended.

If the contract is voided due to the above reasons, you and your party must leave the cabin / camp site, and you are not entitled to any refund.

 

What happens if we have a dispute?

Contact us if you have any complains or if anything is not clear. Keep in mind that your opportunities to be made whole diminish if you delay in contacting us. If you have a dispute with us, you can turn to the consumer advice officer in your municipality or to the National Board for Consumer Complaints.

Booking

+46 (0) 771-101 200

Opening hours – central booking

Mon – Fri: 09:00 – 20:00
Saturday: 11:00 – 19:00
Sunday:
11:00 – 19:00

Book online and save 100:- SEK